Refund policy
We want you to love your order. If something isn't right, you can ask for a return within 30 days of delivery.
Eligibility
- Items must be unused, in the condition you received them, and in their original packaging.
- Personalized items made to your order, and opened beauty or personal-care products, can be returned only if they arrive damaged or faulty.
- Please have your order number ready.
How to start a return
Email us at storecareteam@mail.com with your order number. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.
Damaged, faulty or wrong items
Please check your order when it arrives. If it's damaged, faulty or not what you ordered, email us within 30 days with your order number and a photo, and we'll send a replacement or a refund.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days; your bank may take a few more days to show it.
Return shipping
Return shipping is paid by you, unless the item arrived damaged, faulty or wrong.
Exchanges
The fastest way to get a different size or color is to return the item and place a new order.